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Reception for first visit

Reception for first visit


Reception for first visit初診受付

First visit procedure初めて受診される方

The Saitama University Hospital is an advanced treatment hospital. Before visiting our hospital for the first time, we recommend that you visit your previous doctor and obtain a referral including any treatment information. This is to help make your visit at Saitama Medical Hospital run more smoothly.

For patients visiting the hospital for the first time without a referral from another medical institution, a special fee of 5,500 yen for your first consultation will be charged. This fee will not be covered by your national health insurance plan.

当院は特定機能病院です。初めて受診される場合は、できるだけお近くの医療機関を受診され、診療情報を含む紹介状をご持参の上受診して下さい。 当院での診療がより円滑に進みます。


Reception days and hours受付日時
  • Consultation daysMonday - Saturday
    (except national holidays and New Year holidays from December 29 to January 3)
  • Reception hours8:30 am - 11:00 am
    Please contact us at any time if you have an emergency.
  • Reception placeThe first-visit reception counter is located on the first floor in the main building.
  • 診療日月曜日~土曜日(祝日・および年末年始(12月29日~1月3日)を除く)
  • 受付時間午前8時30分~午前11時
  • 受付場所本館1階初診受付窓口

Upon your arrival, please complete the Consultation Application Form and submit it at the first-visit reception counter. Please submit your health insurance card and any referrals from any other medical institutions at this counter as well.


Please tell us beforehand if your visit is due to a traffic accident, injury from work, etc.
Please tell us beforehand the reason for your visit (for example, from a traffic accident, injury from work, etc.)

Please note that the medical treatment fee is not covered if you do not submit your health insurance card.



Return visit再来の方

With an appointment予約がある方

Those with a Patient Registration Card (ID card) can simply check in by using the return visit reception machine located at each outpatient department counter. A numbered waiting ticket will be automatically issued from this machine.


Without an appointment予約がない方

Please come to the outpatient department counter between 8:30 am and 11:00 am and submit your Patient Registration Card (ID card). A waiting ticket will be issued by a staff member at this counter.


Visiting only for an examination検査のみで来院の方

Submit your Patient Registration Card (ID card) and waiting ticket directly to an examination staff member.


Those seeking consultation after a long absence since their last visit AND with a first consultation from a different medical department from the one where they originally registeredしばらくぶりの受診・科初診(その科に初めてかかる)方

If you obtain any referrals from other medical institutions, please complete the administrative procedures for first-visit patients.

If you do not obtain any referrals from other medical institutions, please complete the administrative procedures at the reception counter of the department which you want to visit.


If you need assistance受診相談

If you do not know which department you should visit, or you are not sure which department your symptoms apply to, please ask for assistance at the general information desk on the first floor in the main building. The staff at the reception desk is always available to provide you assistance.

Days and hours: Monday - Saturday (except national holidays) 8:30 am - 11:00 am


If you have lost your Patient Registration Card (ID card)診察券(IDカード)をなくされた方

We will reissue you a new Patient Registration Card (ID card) at the first-visit reception counter (Note: there will be a service charge for the new card).


If you forget to bring your Patient Registration Card (ID card)診察券を忘れた方

Please come to the first-visit reception counter and we will issue you a Patient Registration Card (paper version) which is valid only on that day.



About your consultation:診察について

Please be seated until your reception number appears on the electrical display in the waiting area of the department you are visiting. When your reception number appears on the electrical display, please enter the inside waiting room and report to the proper medical clinical room. If you are unsure where to go, an attending nurse will guide you to the correct consultation room.



Calculation and payment of your medical bill会計について

After the consultation, please wait for your patient file from department you are visiting. Afterward, please put your Patient Registration Card (ID card), your health insurance card, and parking ticket into your patient file.
Submit your patient file at payment counter on first floor in the south building, and you will receive a reception number ticket for payment.

Please be seated until your reception number appears on the electrical display, and pay your bill using one of the automatic cashier machines.




Appointment for your next visit次回の予約について

If you make an appointment for your next visit at the end of your consultation, you will receive a sheet indicating your visit schedule along with a detailed statement of your medical bill. Please bring the appointment sheet with you during your next visit.




At the first-visit reception counter on first floor in the main building, please update any changes in your personal information relating to your name, address, phone number, etc.


Affiliated hospital 関連病院

Saitama Medical Center 
 (Address:1981 Kamoda, Kawagoe-shi, Saitama )

埼玉医科大学総合医療センター (住所:埼玉県川越市鴨田1981)

Saitama Medical University International Medical Center
 (Address:1397-1 Yamane, Hidaka-shi, Saitama )

埼玉医科大学国際医療センター (住所:埼玉県日高市山根1397-1)

Kawagoe Clinic 
 (Address:21-7 Wakitahonmachi, Kawagoe-shi, Saitama )

かわごえクリニック (住所:埼玉県川越市脇田本町21-7)

The Maruki Memorial Medical and Social Welfare Center 
 (Address:38 Morohongo Moroyama-machi, Iruma-gun, Saitama )

丸木記念福祉メディカルセンター (住所:埼玉県入間郡毛呂山町毛呂本郷38)


  • 診療科のご案内
  • 診療センター
  • 外来診療担当医表
  • 人間ドック(健康管理センター)
  • よくあるご質問
  • お問い合わせ先一覧
049-276-1111 (番号案内)
[診察時間] 平日9:00〜17:00
[受付時間] 平日8:30〜17:00